FAQ - Frequently Asked Questions about the St. Joseph Hotel Hamburg Reeperbahn - Your Hamburg Accommodation


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The three most frequently asked questions about the Hamburg accommodation - St. Joseph Hotel Hamburg Reeperbahn St. Pauli district


  • Check-in and check-out at the St. Joseph accommodation in Hamburg

    Your room at the St. Joseph Hotel Hamburg Reeperbahn will be available from 3:00 PM on your arrival day and can be used until 12:00 PM on your departure day. We will check on-site whether we can offer you a room before 3:00 PM. However, this depends on availability at that time and cannot be guaranteed. If a room is available, you can check in immediately for a small fee of €10.00.


    For those who like to sleep in, we offer a late check-out until 2 pm. This should ideally be booked when making your reservation (fee: EUR 20.00), but should be requested at the latest upon check-in.

  • Breakfast at the St. Joseph Hotel Hamburg Reeperbahn

    The delightful aroma of our coffee will revive even the sleepiest minds. Every morning, we prepare a delicious and well-balanced buffet with a wide selection. Enjoy a hearty meal of cold cuts, cheeses, rolls, bread, jams, boiled eggs, scrambled eggs, yogurt, muesli, fresh fruit, and much more. We also offer cappuccino, espresso, café crème, hot chocolate, milk, water, filter coffee, juices, and more. We've thought of both early birds and late risers. Breakfast is included in all room rates.


    If you require a lactose-free, vegan or gluten-free breakfast, please refer to the available options.


    You can enjoy our breakfast buffet every morning at the following times:


    Monday - Friday: 06:00 - 10:00

    Saturday - Sunday: 08:00 - 11:30

    On public holidays: 08:00 - 11:30


    Please be aware of peak breakfast times at our hotel!



  • The park

    Underground parking: Our underground parking garage (€16.00 per night/car) can be reached by coming from Simon-von-Utrecht-Strasse (parallel street to the Reeperbahn). Turn left onto Talstrasse and then immediately right onto Schmuckstrasse. Continue along Schmuckstrasse until you turn left into the next (inconspicuous) entrance. Drive to the end of this entrance, and the underground parking garage at the St. Joseph Hotel in Hamburg is on your right.


    Parking in front of the hotel: We offer additional parking spaces (€16.00 per night/car) in the courtyard directly in front of the St. Joseph Hotel Hamburg Reeperbahn (please note that the street "Große Freiheit" is closed to cars from 8 pm to 6 am). After a brief call to reception, we will gladly open the garage door to the hotel for you.

Further questions about the Hamburg accommodation St. Joseph Hotel Hamburg


Further questions are listed alphabetically.

 

  • Adapter

    For adapters and power strips, please contact our reception staff. We ask for your understanding that we have a limited number of adapters available and cannot provide them to all guests at the same time.

  • Arrival

    By car: You can reach St. Joseph Hotel Hamburg Reeperbahn from the south via the A7 motorway from Hanover and the A1 from Bremen, following the signs for "Hamburg Centrum". From the motorway, you will be directed onto "Amsinckstraße", which becomes "Ost-West-Straße". At "Millerntor", turn onto "Reeperbahn", at the end of which "Große Freiheit" branches off to the right.


    You can reach us by taking the S1 or S3 S-Bahn to the "Reeperbahn" station. The street "Große Freiheit" is signposted from the S-Bahn station. Tickets and timetables are available online at HVV. The HVV app is considered very helpful by both tourists and residents.


    Plane / Train: There are plenty of flight and train connections to Hamburg. At the airport, take the S1 suburban train to the "Reeperbahn" station.


    Please note that the "Große Freiheit" is closed daily from 8:00 pm to 6:00 am.

  • Pharmacy

    You can find the nearest pharmacy here:


    Lincoln Pharmacy, Nobistor 27-29, 22767 Hamburg. Telephone: 49 40 310875


    Please inquire at reception about emergency pharmacies.

  • Physician

    If you require a doctor, please contact the reception staff. They will call a doctor for you or provide you with information about the nearest doctor.

  • Car rental near St. Joseph Hotel Hamburg Reeperbahn

    The nearest car rental company: “SIXT Car Rental Hamburg Reeperbahn, Millerntorplatz 1, 20359 Hamburg”. Telephone: 49 89 66060060

  • Train

    You can reach Hamburg Central Station (Hauptbahnhof) or Hamburg-Altona Station via the S-Bahn lines S1, S2, and S3 from the Reeperbahn station. The S-Bahn station is within walking distance of our hotel. Our reception staff will also be happy to assist you with train connections.

  • Bar

    Our hotel bar is located in the lobby by the reception and is open 24 hours a day, 7 days a week.

  • Duvets and pillows

    Additional pillows or blankets are available upon request. Please inquire at reception.


    Pillow features - Cover: 100% polyester (microfiber) - ultra-soft, hypoallergenic material. Filling: 100% polyester (HCS fiber balls) certified according to Oeko-Tex Standard 100 (850 grams of filling material per pillow)


    Duvet features - Cover: 100% polyester (microfiber) - ultra-soft, hypoallergenic material. Filling: 100% polyester (climate fiber) according to Oeko-Tex Standard 100 (1,030 grams of filling material)

  • pay

    "St. Joseph Hotel Hamburg - Reeperbahn St. Pauli Kiez" accepts all major credit cards (Visa, Mastercard, American Express, Diners Club, JCB, UnionPay). Payment by Maestro debit card or cash is also possible.

  • Flowers

    For flower orders, please contact reception.

  • Postage stamps

    You can purchase stamps at the reception.

  • Bus station / central bus station

    You can reach the central bus station (ZOB) from the main train station using the S-Bahn lines S1, S2, and S3 from the "Reeperbahn" station. The S-Bahn station is within walking distance of our house.

  • Check-In und Check-Out

    Your room will be available from 3:00 PM on your arrival day and can be used until 12:00 PM on your departure day. We will check on-site whether we can offer you a room before 3:00 PM. However, this depends on availability at that time and cannot be guaranteed. If a room is available, you can check in immediately for a small fee of €10.00.


    For late risers, we offer a late check-out until 2:00 pm. This should ideally be booked when making your reservation (fee: EUR 20.00), but at the latest upon check-in at the reception of the St. Joseph Hotel Hamburg Reeperbahn St. Pauli Kiez.

  • Bicycle rental

    Directions from our “St. Joseph Hotel Hamburg” to the “Hamburger StadtRad” station can be found here: “StadtRad Fahrradverleih 22767”

  • Fax

    Our reception staff at the St. Joseph Hotel Hamburg Reeperbahn St. Pauli Kiez will be happy to assist you with sending or receiving faxes.

  • Television in your Hamburg accommodation - St. Joseph Hotel Hamburg Reeperbahn

    You can find the channel overview here or in the TV menu.



  • Fire / Alarm / Fire Department

    In case of fire, please inform reception immediately. The evacuation plan can be found on your room door. Do NOT use the elevator in case of fire!

  • Airport and transfer

    You can reach the airport in approximately 40 minutes from the "Reeperbahn" station using the S1 suburban train line. The S-Bahn station is within walking distance of our house.


    You can reach the airport in approximately 30 minutes by taxi or your own car. Please note that the journey time depends on the current road conditions in Hamburg and may take longer than 30 minutes.

  • Photocopies

    Our reception at the St. Joseph Hotel Reeperbahn (your Hamburg accommodation) will be happy to assist you.

  • Breakfast

    The delightful aroma of our coffee will revive even the sleepiest minds. Every morning, we prepare a delicious and well-balanced buffet with a wide selection. Enjoy a hearty meal of cold cuts, cheeses, rolls, bread, jams, boiled eggs, scrambled eggs, yogurt, muesli, fresh fruit, and much more. We also offer cappuccino, espresso, café crème, hot chocolate, milk, water, filter coffee, juices, and more. We've thought of both early birds and late risers. Breakfast is included in all room rates.


    If you require a lactose-free, vegan or gluten-free breakfast, please refer to the available options.


    You can enjoy our breakfast buffet every morning at the following times:


    Monday - Friday: 06:00 - 10:30

    Saturday - Sunday: 08:00 - 11:30

    On public holidays: 08:00 - 11:30


    Please be aware of peak breakfast times in our breakfast restaurant!

  • Lost and found

    Should you have forgotten something at the hotel and only notice it after departure, please contact the staff at reception.

  • ATM

    Several ATMs are located on the street "Große Freiheit".



  • Luggage service

    If you need help with your luggage, please contact reception. You are welcome to leave your luggage at reception for safekeeping.



  • drinks

    Drinks can be purchased at our hotel bar in the lobby, at the reception desk.



  • pets

    Pets are not allowed!

  • Internet / Wi-Fi

    We offer free Wi-Fi internet access for all hotel guests with speeds of up to 50 Mbps. The speed depends on the number of users and may be lower.



  • churches

    "St. Joseph" Church, "Große Freiheit 43, 22767 Hamburg".


  • toddlers

    If you require equipment for your children (e.g., cot, high chair), please contact the reception staff.

  • air conditioning

    For environmental reasons and due to the building's characteristics, we have decided to install heat-reflective film (to reduce solar radiation and heat gain) on the windows. There is no air conditioning. Each room is equipped with a table fan.



  • hospital

    The nearest hospitals are:


    The "Helios ENDO-Clinic Hamburg, Holstenstraße 2, 22767 Hamburg". Europe's largest specialist clinic for endoprosthetics, sports orthopedics and spinal surgery. Telephone: 49 40 31970.


    General Hospital “TK 7 Alstertor - Asklepios Clinic North”, Hohe Bleichen 22, 20354 Hamburg. Telephone: 49 40 1818870.

  • Make

    Our "St. Joseph Hotel" is located in the heart of Hamburg's St. Pauli district, on the famous "Große Freiheit," a side street off the Reeperbahn. The "Große Freiheit" is a popular spot for tourists and locals alike, not just on weekends. Many stag and hen parties, birthdays, and other celebrations take place here from late evening until the early hours. A variety of discos, bars, nightclubs, and other establishments await you! Here you can party, dance, have fun, or simply relax and unwind.


    The St. Joseph Hotel in Hamburg city center boasts a truly outstanding location and is the only hotel on the incredibly popular entertainment boulevard "Große Freiheit." You'll be staying right in the heart of St. Pauli, Hamburg's world-famous district that captivates people from all over the globe. Our team is happy to assist you with planning your leisure activities, as our hotel is an ideal base for exploring the vibrant St. Pauli district.

  • chargers

    A selection of chargers is available for loan at reception. Please understand that we have a limited number of chargers available and cannot make them available to all guests at the same time.

  • Minibar

    For environmental reasons and to minimize heat buildup, our hotel rooms do not have minibars. You are welcome to purchase drinks at the hotel bar 24 hours a day. Please contact reception for refrigerated medication.



  • Emergency call

    In case of emergency, please contact reception.



  • The park

    Underground parking: Our underground parking garage (€16.00 per night/car) can be reached by coming from Simon-von-Utrecht-Strasse (parallel street to the Reeperbahn), turning left into Talstrasse and then immediately right into Schmuckstrasse. Continue along Schmuckstrasse until you turn left into the next (inconspicuous) entrance, drive to the end of this entrance and the underground parking garage is on the right.


    Parking in front of the hotel: We offer additional parking spaces (€16.00 per night/car) in the courtyard directly in front of the hotel (please note that the street "Große Freiheit" is closed to cars from 8 pm to 6 am). After a brief call to reception, we will gladly open the garage door for you.

  • Post

    You are welcome to leave your mail at reception. We have stamps available for you at reception. The nearest post office, "Deutsche Post Filiale 624", is located here: "Nobistor 27, 22767 Hamburg".


    Would you like to send a letter, a package, a bouquet of flowers, or tickets to the St. Joseph Hotel before or during your stay? We are happy to accept your packages or shipments for you. Please include your name along with our hotel name and address so we can process your shipment correctly.


    Unfortunately, we cannot accept the following shipments: cash on delivery shipments that must be paid for upon receipt, packages for guests who are not staying with us or for whom there is no reservation, and packages that are picked up by third parties.


  • Radio

    Radio stations are pre-programmed into your TV.



  • Smoke

    The entire hotel is a non-smoking area. In case of violation, we will have to charge a cleaning fee of EUR 350. Please smoke only outside the building.

  • Smoke detector

    The smoke detectors in our rooms also react to cigarette smoke. For safety reasons, we ask that you do not cover or remove the detector to avoid false alarms.

  • umbrella

    Each room has an umbrella, which you can use free of charge during your stay. Should you require more than one umbrella, please contact our reception at the St. Joseph Hotel Hamburg Reeperbahn St. Pauli district.



  • Restaurant

    On the streets "Große Freiheit" and "Reeperbahn" you will find many different restaurants, bars, pubs, cafés and other establishments. All of these are within walking distance of the "St. Joseph Hotel Hamburg".

  • reception

    The reception is located on the ground floor and is open 24 hours a day, 7 days a week.


  • Safe

    A safe is available in your room for storing your valuables. Should you have any questions or require assistance, please contact reception.


  • Key

    Please return your key card to reception upon leaving the hotel or upon departure. If you lose your room key, please inform reception immediately. A replacement key card will cost €20.

  • Security

    Security is our top priority. Several public areas are monitored by CCTV.

  • Sport

    The nearest gym is "Sportraum.hamburg" at "Hein-Hoyer-Straße 23", 20359 Hamburg, a 5-minute walk away. Alternatively, you can go jogging along the Elbe River or in the "Planten un Blomen" city park.

  • map

    You can obtain a city map at reception.

  • City tour and sightseeing

    Information is available at reception. For organizational reasons, we do NOT sell tickets.

  • Cancellation policy

    If your booking confirmation does not contain any cancellation conditions, then our General Terms and Conditions (GTC) apply.


    Important! Please protect yourself against unforeseen changes to your travel plans with travel insurance!

  • Supermarket

    The nearest supermarket is a Lidl at Holstenstraße 5-7, 22767 Hamburg. The nearest Penny discount store is located at Nobistor 27, 22767 Hamburg. Another Penny store can be found at Reeperbahn 108-114, 20359 Hamburg.

  • Taxi

    We would be happy to order a taxi to the hotel for you. You will find a taxi rank at the corner of "Reeperbahn" and "Große Freiheit", approximately 100 meters from the "St. Joseph Hotel Hamburg".

  • Gas station / Charging station

    The nearest gas station is the "Aral" station at "Königstraße 9, 22767 Hamburg". The nearest charging station for electric cars (e-cars) operated by "Vattenfall" is located here: "Königstraße 2-4, 22767 Hamburg".

  • Telephone

    For outgoing calls, please contact reception. For calls to other rooms in our hotel, please dial the room number of the person you wish to call on your room phone.

  • Tourismusinformation

    The nearest tourist information office is located at the "St. Pauli Landungsbrücken" between bridges 4 and 5, 20359 Hamburg.

  • Wake-up call

    Please inform our reception what time you would like to be woken up.

  • valuables

    You have a personal safe in your room for your valuables.

  • Newspapers and journals

    A limited selection of newspapers and journals is available for you to borrow free of charge in the lobby.

  • Room categories:

    Single room

    Room size 16 square meters. Large (140 x 200 cm) single bed, private bathroom.


     


    Standard double room

    Room size 18 square meters. Two single beds (90 x 200 cm), the beds are placed together, private bathroom.


     


    Double room French

    Room size 18 square meters. Double bed with a 180x200 cm mattress, private bathroom.


     


    Comfort Double Room

    Room size 21 square meters. Two single beds (90 x 200 cm), the beds are placed together, private bathroom.


     


    Triple room

    Room size 22 square meters. Three single beds (90 x 200 cm), private bathroom.


     


    Four-bed room - Family room

    Room size 37 square meters. Four single beds (90 x 200 cm), the beds are arranged in pairs, private bathroom.

  • Room service

    Please contact the reception of our St. Joseph Hotel Hamburg.



  • Additional services

    Should you have any additional requests, please contact our reception staff at the St. Joseph Hotel Hamburg Reeperbahn St. Pauli Kiez, your Hamburg accommodation.